SHIPPING & RETURNS
Do you ship internationally?
Yes, applicable shipping rates apply. International shipping time is between 4-5 business days. In some occasions customs agents may delay delivery of some packages. International orders are shipped using USPS or DHL.
What are your shipping costs?
Standard shipping is a flat rate of $10.00
*First time customers are eligible for Free Shipping on their first order, when they subscribe to our newsletter
Canada & Puerto Rico - $15.00 4-7 Business Days
International Shipping - $20.00 4-7 Business Days
All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in some occasions customs agents may delay delivery of some packages.
Does Chloe Kristyn offer express or overnight shipping?
Expedited Shipping is available. Our Expedited Shipping rate starts at $45. If you require overnight service please email us at firstname.lastname@example.org.
When will my items ship?
Please allow 1-2 business days for order processing. Order shipped via our standard shipping service will arrive in 2-5 business days. Order shipped via Express shipping will arrive in 1-2 business days. Pre-order items ship within the time frame included in the listing.
What delivery methods do you use?
Standard shipping within the United States, Canada and Puerto Rico is provided through UPS Ground, USPS First Class or Priority Mail, which typically takes 2-5 business days. International Shipping is provided by UPS or DHL.
Should you need your order to arrive earlier for any reason, please select one of the expedited shipping options at checkout. Expedited shipping applies once your order leaves our warehouse.
Signature upon delivery is required for custom orders and orders over $500.
How do I track my order?
Log in to your account. Each shipment will have a link to click for tracking information.
Do you ship to PO Boxes and APO/FPO addresses?
Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.
If for whatever reason, you are not completely satisfied with your purchase, please contact us at email@example.com to request a return authorization number and return shipping label.
We will gladly accept unwashed, unworn merchandise in original condition for refund or exchange. Your return must be postmarked within 7 days from the date your order was delivered to be eligible for a full refund minus a $10.00 shipping label fee should you choose to use our provided shipping label.
Returns received outside of the 7 day delivery period will be processed as a store credit.
Please Note: Items purchased at a discounted price are not eligible for refund and are final sale.
Please keep in mind we are a small business and all of our pieces are made with love and care. We inspect every piece closely before shipping and cannot be held responsible for any damages that occur after wear.
What happens if my order arrives incomplete, incorrect, damaged or defective?
We will work to resolve this problem immediately. Please email firstname.lastname@example.org so we can make it right.