FAQ

THE BASICS

Who is Chloe Kristyn?

How do I contact you with a customer service question?

How do I enter a coupon code for an online purchase?

What size should I buy for my child?

Do you have a physical store? Where are you located?

May I send you pictures of me and my daughter in our outfits?

Do you ever need photographers?

Can my child volunteer to be a Smocked Auctions model?

 

ORDERING

What is the status of my order?

Can I change or cancel my order?

Do you charge sales tax?

What form of payments do you accept?

 

SHIPPING & RETURNS

Do you ship internationally?

What are your shipping costs?

Does Chloe Kristyn offer express or overnight shipping?

When will my items ship?

What delivery methods do you use?

How do I track my order?

Do you have local pick-up in Dallas?

Do you ship to PO Boxes and APO/FPO addresses?

What is your return policy?

What happens if my order arrives incomplete, incorrect, damaged or defective?

Who is Chloe Kristyn?

 

THE BASICS

 

How do I contact you with a customer service question?

Please email us with any concerns at support@chloekristyn.com and we will respond as quickly as possible, typically within 1-2 business days. Our customer service department is available via email Monday through Friday, 8am-5pm CST, excluding holidays.

How do I enter a coupon code for an online purchase?

Discount codes can be entered at the bottom of your cart during the checkout process.

What size should I buy for my child?

Check out our Size Charts page for measurements or click the size chart link on the detail page for each product. More information on how to measure your child can also be found on our Size Charts page. If you have any other specific sizing questions we can help you with, please email support@chloekristyn.com.

Do you have a physical store? Where are you located?

We do not have a physical brick and mortar store at this time. The Chloe Kristyn headquarters is located in Dallas, TX. In the near future, we will start social media auctions; we will share the details on our Facebook page.

May I send you pictures of me and my daughter in our outfits?

Yes, please! We would love to see your fabulous photos and maybe even feature them one on our website or social media. Email your photo to info@chloekristyn.com, post it on our Facebook Wall or tag us on Instagram (@chloekristyn and #chloekristyn). Please make sure you have the rights to share the image before submitting.

Do you ever need photographers?

We would love to feature other photographers on our site. We would love to hear from you if you have photos of your customers in our products or if you would like to join our photography team. Please email info@chloekristyn.com with examples of your work or a link to your website.

Can my child volunteer to be a Chloe Kristyn model?

Yes! We have several photo shoots throughout the year and love using our friends, family and amazing customers to model our new products! If your child would like to volunteer, please email info@chloekristyn.com with a picture, your city and your child’s gender, birth date and clothing size. We currently have opportunities for models in Dallas, TX and Atlanta, GA.

 

ORDERING

 

What is the status of my order?

You can easily check the status of your order by logging in to your account and clicking on the My Orders tab.

Can I change or cancel my order?

At this time, all items are made to order just for you and we submit orders for production extremely quickly, so the time window for changes or cancellations is very short. Please email us if you need to make a change and if we can accommodate you, we absolutely will.

Do you charge sales tax?

We are required to charge sales tax on all orders shipping to Texas addresses. Orders shipping to all other states ship tax-free.

What form of payments do you accept?

We accept Visa & MasterCard as well as AMEX and Discover using a secured SSL secured payment link. We also accept payment through PayPal.

 

SHIPPING & RETURNS

 

Do you ship internationally?

Yes, applicable shipping rates apply. International shipping time is between 4-5 business days. In some occasions customs agents may delay delivery of some packages. All international orders are shipped using DHL with tracking information.

What are your shipping costs?

Shipping is a flat rate of $5.95 for all orders. 

Shipping within the United States - $5.95 flat rate 2-5 Business Days

Canada & Puerto Rico - $20.00 4-7 Business Days

International Shipping - $25.00 4-7 Business Days

All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in some occasions customs agents may delay delivery of some packages.

Does Chloe Kristyn offer express or overnight shipping?

All items are made to order; it will take 7-10 days to complete production of your item; however, you may select the express or overnight shipping option at checkout and your item will be shipped as soon as production is complete. If you need overnight service please email us at info@chloekristyn.com. Overnight shipping costs vary when available.

When will my items ship?

All items are made to order, especially for you. Please allow 10-14 days for your item to ship. If you need rush delivery, we will try our best to accommodate you. Please email us at info@chloekristyn.com for information on expedited production.

What delivery methods do you use?

Standard shipping is provided through DHL, USPS First Class or Priority Mail, which typically takes 2-5 business days. Should you need your order to arrive earlier for any reason, please select one of the expedited shipping options at checkout (USPS Priority Mail or Priority Mail Express). Please note all items are made to order, especially for you. Please allow 10-14 days for your item to ship. Expedited shipping applies once your order leaves our warehouse.

Once items have been fulfilled and shipped by Chloe Kristyn, it is the responsibility of USPS to get your items to you on time. If your package is not tracking or missing, we are happy to assist you in locating the package, but we suggest contacting your local post office or reaching out to your letter carrier as the first point of contact. Once an order is in the hands of USPS, they are responsible for missing, lost or damaged packages.

How do I track my order?

Log in to your account. Each shipment will have a link to click for tracking information.

Do you have local pick-up in Dallas?

No, we don’t. As much as we’d love to meet you, our warehouse is not open to the public.

Do you ship to PO Boxes and APO/FPO addresses?

Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.

What is your return policy?

All Chloe Kristyn items are made specifically for you in a size requested by you. For this reason, all items are considered a final sale and cannot be returned for refund; however, please know that if you ever receive an order that does not meet your expectations, we'll do our best to find a solution.

Defective/flawed item(s) will be exchanged if available. If an exchange is not available, a refund will be issued.

*Items are intended for personal use and we reserve the right to limit the number of allowable returns.

What happens if my order arrives incomplete, incorrect, damaged or defective?

We will work to resolve this problem immediately. Please email support@chloekristyn.com so we can make it right.

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